CONFLICT MANAGEMENT & RESOLUTION TRAINING
The aim of this course is to be able and identify and deal with Conflict before a crisis ocours.
Understanding conflict Resolution
Our qualification is aimed at security staff who require extra training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the general public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.
Here at SJA Training service have used our combine security experience and put together a course that works both for security and any other day to day public service user.
This accredited qualification has been developed to meet the requirements of the Security Industry Authority (SIA). It is based on the relevant SIA Specifications for Learning and Qualifications and provides the necessary skills and knowledge for learners who wish to apply for an SIA licence and work as a door supervisor within the private security industry.
Subjects covered include behavioral standards, legislation relevant to the role, search procedures, powers of arrest, recording incidents and crime scene preservation, avoiding conflict and reducing personal risk, conflict management, reducing risk and communicating effectively.
NATIONALLY ACCREDITED NHS CONFLICT RESOLUTION TRAINING COURSE
Our conflict resolution training course is nationally accredited and extremely beneficial to NHS and all health care staff. The course is highly hands on and we simulate real working events where conflict is prevalent. Our professional facilitators provide unique training that builds the confidence and skills of staff to handle conflict and aggressive situations.
NHS Conflict Resolution Workshop
“As you may be aware, violence in the workplace is on the increase. It is estimated that on an annual basis within the NHS alone, there are some 95,000 violent incidents”
As a member of the Institute of Conflict Management, we recommend that NHS frontline healthcare professionals attend conflict resolution workshops,using the McCormack training package.
Describe the common causes of conflict including those faced by the elderly, people with dementia/delirium and learning difficulties.
Describe different forms of communication.
Give examples of communication breakdowns.
Explain different methods of communication models that can assist conflict resolution.
Describe patterns of behaviour you may encounter during different interactions.
Give examples of impact factors.
Describe different methods for dealing with possible conflict situations.
Explain the use of ‘reasonable force’ as it applies to conflict resolution.
Currently delivering this course to NHS personnel and lone worker who go out into the community.
Delivered over one day by incorporating the level 2 Physical Intervention..
Explain the warning and danger signs
Give examples of distance when dealing with conflict
Course Objectives & Outcomes
Assembly & Introduction
civil and criminal law
health and safety act 1974
decide how not to be a victim
describe common forms of contact
verbal and none verbal comunication
dealing with vulnerable people
conflict management (1 day)
1 day course
£150 for a one day Conflict Management course
Here at SJA our pricing is in accordance with peoples nation living wage we offer each course at the lowest price possible. The self – defence course is a way of making that money back by doing our train the trainer course which when passed can give you another way to earn money and teach self- defence to pass on valuable knowledge learnt from our courses to the people who need it .
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SJA Training Services
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Thanks for your interest.