The aim of this course is to be able and identify and deal with Conflict before a crisis ocours.

Understanding conflict Resolution and Self Defence

Leran Self Defence at Wolverhampton Jiujitsu, our qualification is aimed at security staff who require extra training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing  with service users or the general public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

Here at SJA Training service have used our combine security experience and put together a course that works both for security and any other day to day public service user.

This accredited qualification has been developed to meet the requirements of the Security Industry Authority (SIA). It is based on the relevant SIA Specifications for Learning and Qualifications and provides the necessary skills and knowledge for learners who wish to apply for an SIA licence and work as a door supervisor within the private security industry.

Subjects covered include behavioral standards, legislation relevant to the role, search procedures, powers of arrest, recording incidents and crime scene preservation, avoiding conflict and reducing personal risk, conflict management, reducing risk and communicating effectively.


Our conflict resolution training course at Wolverhampton Jiujitsu is nationally accredited and extremely beneficial to most health care staff. The course is highly hands on and we simulate real working events where conflict is prevalent. Our professional facilitators provide unique training that builds the confidence and skills of staff to handle conflict and aggressive situations.

 Conflict Resolution Workshop

“As you may be aware, violence in the workplace is on the increase,The 2019 NHS Staff Survey showed 15% of NHS staff experienced physical violence from members of the public and patients in the past year – this rises to 34% among ambulance trust staff. It is appalling that this happens at all. 

As a member of the Institute of Conflict Management,  we recommend that most frontline healthcare professionals attend conflict resolution workshops,using our training package.

conflict resolution

Describe the common causes of conflict including those faced by the elderly, people with dementia/delirium and learning difficulties.

Describe different forms of communication.

Give examples of communication breakdowns.

Conflict and methods of communication

Explain different methods of communication models that can assist conflict resolution.

Describe patterns of behaviour you may encounter during different interactions.

reasonable force

Give examples of impact factors.

Describe different methods for dealing with possible conflict situations.

Explain the use of ‘reasonable force’ as it applies to conflict resolution.

Physical Intervention Skills

Currently delivering this course to some care personnel and lone worker who go out into the community.

Delivered over one day by incorporating unit 2, of the level 2 Physical Intervention course delivered to door staff. 

Explain the warning and danger signs
Give examples of distance when dealing with conflict


Course Objectives & Outcomes


Assembly & Introduction


Behavioural standards


civil and criminal law


health and safety act 1974


decide how not to be a victim


Phsyical intervention


describe common forms of contact


verbal and none verbal comunication


dealing with vulnerable people




Course Offerings

conflict management  (1 day)

1 day course

£100 for a one day Conflict Management course

Here at SJA our pricing is in accordance with peoples nation living wage we offer each course at the lowest price possible. The self – defence course is a way of making that money back by doing our train the trainer course which when passed can give you another way to earn money and teach self- defence to pass on valuable knowledge learnt from our courses to the people who need it .

Only £100


Here at Wolverhampton Street Jiutsu Association, our support doesn’t stop at payment, we can and will offer our expertise either by phone or email or the old fashioned way in person.

Our newsletter is is freely available to everyone that signs up to it today.

contact  Us

SJA Training Services

The best way to contact us is via our website form to the right.

Thanks for your interest.

Duke Street

West Midlands
WV11 1TH


07930 226680

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